{"id":2376,"date":"2026-05-13T10:29:02","date_gmt":"2026-05-13T10:29:02","guid":{"rendered":"https:\/\/www.bba22526.isme-33-edu.net\/bourdeau\/?page_id=2376"},"modified":"2026-05-13T10:29:04","modified_gmt":"2026-05-13T10:29:04","slug":"politique-de-retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/www.bba22526.isme-33-edu.net\/bourdeau\/politique-de-retours-et-remboursements\/","title":{"rendered":"Politique de retours et remboursements"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Derni\u00e8re mise \u00e0 jour : 13 mai 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bienvenue sur&nbsp;Curvea.<br>La pr\u00e9sente politique de retours et remboursements d\u00e9finit les conditions applicables aux achats effectu\u00e9s sur notre boutique en ligne.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Informations de l\u2019entreprise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Curvea<\/strong><br>5 rue Camille Desmoulins<br>79000 Niort \u2013 France<br>E-mail :&nbsp;<a>contact@curvea.fr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Droit de r\u00e9tractation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment aux dispositions du Code de la consommation, vous disposez d\u2019un d\u00e9lai de&nbsp;<strong>14 jours calendaires<\/strong>&nbsp;\u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 fournir de motif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour effectuer une demande de retour, veuillez nous contacter \u00e0 :<br><strong><a>contact@curvea.fr<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Conditions de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles retourn\u00e9s doivent respecter les conditions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les bottes doivent \u00eatre\u00a0<strong>neuves, non port\u00e9es et non utilis\u00e9es<\/strong><\/li>\n\n\n\n<li>Elles doivent \u00eatre retourn\u00e9es dans leur\u00a0<strong>emballage d\u2019origine<\/strong><\/li>\n\n\n\n<li>Tous les accessoires, protections et \u00e9ventuelles \u00e9tiquettes doivent \u00eatre inclus<\/li>\n\n\n\n<li>Les produits ne doivent pr\u00e9senter aucune trace d\u2019usure, de salet\u00e9 ou de d\u00e9t\u00e9rioration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous nous r\u00e9servons le droit de refuser un retour si les conditions ci-dessus ne sont pas respect\u00e9es.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Produits non retournables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles suivants ne peuvent pas \u00eatre retourn\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produits personnalis\u00e9s ou fabriqu\u00e9s sur demande<\/li>\n\n\n\n<li>Articles endommag\u00e9s apr\u00e8s r\u00e9ception par le client<\/li>\n\n\n\n<li>Produits port\u00e9s, lav\u00e9s ou incomplets<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Proc\u00e9dure de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour initier un retour :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Envoyez un e-mail \u00e0\u00a0<strong><a>contact@curvea.fr<\/a><\/strong><\/li>\n\n\n\n<li>Indiquez votre num\u00e9ro de commande ainsi que le motif du retour<\/li>\n\n\n\n<li>Nous vous transmettrons les instructions de retour<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019adresse de retour pourra \u00eatre communiqu\u00e9e par e-mail selon le traitement de votre demande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Frais de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sauf erreur de notre part ou produit d\u00e9fectueux :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais de retour sont \u00e0 la charge du client<\/li>\n\n\n\n<li>Nous recommandons un envoi avec suivi, car nous ne pouvons \u00eatre tenus responsables des colis perdus<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois le produit retourn\u00e9 et inspect\u00e9, nous vous informerons de l\u2019acceptation ou du refus du remboursement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le retour est accept\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le remboursement sera effectu\u00e9 via le mode de paiement initial<\/li>\n\n\n\n<li>Le traitement peut prendre entre\u00a0<strong>5 et 14 jours ouvr\u00e9s<\/strong>\u00a0selon votre banque ou organisme de paiement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de livraison initiaux ne sont pas remboursables sauf en cas d\u2019erreur de notre part ou de produit d\u00e9fectueux.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Produit d\u00e9fectueux ou erreur de commande<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez un produit d\u00e9fectueux, endommag\u00e9 ou incorrect, veuillez nous contacter dans un d\u00e9lai de&nbsp;<strong>48 heures apr\u00e8s r\u00e9ception<\/strong>&nbsp;avec :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre num\u00e9ro de commande<\/li>\n\n\n\n<li>Des photos du produit concern\u00e9<\/li>\n\n\n\n<li>Une description du probl\u00e8me rencontr\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s v\u00e9rification, nous proposerons selon les cas :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un remplacement<\/li>\n\n\n\n<li>Un avoir<\/li>\n\n\n\n<li>Un remboursement int\u00e9gral<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. \u00c9changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous n\u2019effectuons pas d\u2019\u00e9change direct.<br>Si vous souhaitez une autre taille ou un autre mod\u00e8le, nous vous invitons \u00e0 retourner l\u2019article concern\u00e9 puis \u00e0 effectuer une nouvelle commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question concernant cette politique de retours et remboursements, vous pouvez nous contacter :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Curvea<\/strong><br><a>contact@curvea.fr<\/a><br>5 rue Camille Desmoulins, 79000 Niort \u2013 France<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 13 mai 2026 Bienvenue sur&nbsp;Curvea.La pr\u00e9sente politique de retours et remboursements d\u00e9finit les conditions applicables aux achats effectu\u00e9s sur notre boutique en ligne. 1. Informations de l\u2019entreprise Curvea5 rue Camille Desmoulins79000 Niort \u2013 FranceE-mail :&nbsp;contact@curvea.fr 2. Droit de r\u00e9tractation Conform\u00e9ment aux dispositions du Code de la consommation, vous disposez d\u2019un [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2376","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retours et remboursements - Curvea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bba22526.isme-33-edu.net\/bourdeau\/politique-de-retours-et-remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retours et remboursements - Curvea\" \/>\n<meta property=\"og:description\" content=\"Derni\u00e8re mise \u00e0 jour : 13 mai 2026 Bienvenue sur&nbsp;Curvea.La pr\u00e9sente politique de retours et remboursements d\u00e9finit les conditions applicables aux achats effectu\u00e9s sur notre boutique en ligne. 1. 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